Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive If the issue persists, please collect some information to let us investigate it thoroughly: Should i do a manual one for both?Ĭlick to expand.Please download the latest version of Acronis drivers, unpack the archive and install unpacked MSI package. My scheduled tasks are still in TI - indicating the Add / Remove Programmes is not a full uninstall. But once i install TI after it, these are lost and i only get TI again.ģ. But if i install DD only i get the DD tools in DD Media Builder. If i install TI then DD, i get the same no DD tools in Media Builder. (Stays on 2077 after i run the update).Ģ. TI will update to the latest build, but DD will not. However im still getting these problems, and some other issues.ġ.
I thought a simple uninstall / reinstall would do - so i did. I clicked the option and i am only given the option to make a bootable TI (no DD tools). I went to use the bootable media creator tool. (As a side note it would be useful to have an option to export log to text file. The backup to the internal drive has recently started to fail (the other task runs fine).Īs you can see the second task, to the Secure Zone, works fine. I have set up TI to automatically backup my documents partition (F) - which is on an external hard drive, to an internal hard drive and also to an Acronis Secure Zone on the external hard drive. I have Acronis True Image 10 and Acronis Disk Director 10 installed.
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